Post only food you control
You must have authority to offer the food and must describe its identity, amount, preparation, packaging, allergens, storage condition, pickup window, and known problems accurately.
A connection is not a guarantee.
Surplus publishes user-supplied information and helps two parties contact each other. It does not own, inspect, store, sell, or transport listed food.
Use Surplus only for lawful, good-faith food donation.
Keep the listing current
Remove unavailable food, answer pickup contacts honestly, and do not substitute materially different food without telling the person collecting.
Decide whether to accept it
You arrange transport, arrive within the agreed window, inspect the food at handoff, and may decline anything that is unsuitable or does not match the listing.
Protect people and private details
Do not harass participants, publish private addresses or contact information, impersonate another person, request payment through a free listing, or use the platform for unlawful goods.
No inspection or reservation guarantee
A listing can become unavailable, a participant can fail to arrive, and user-supplied information can be wrong. A pickup request does not reserve food unless the person donating confirms directly.
Misuse may be removed
Surplus may remove a listing, restrict access, preserve relevant records, or cooperate with lawful requests when investigating safety concerns, fraud, harassment, or misuse.
Emergency and professional advice
Surplus is not an emergency service and does not provide medical, legal, or food-safety advice. Contact the appropriate local authority or qualified professional when the situation requires it.